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FASSET | Annual Integrated Report 2022/23

Prioritising a Stakeholder-Centred Approach

in Skills Development

Navigating an era of ever-changing skills needs while
balancing a multifaceted interrelations map.

Navigating an era of ever-changing skills needs while balancing a
multifaceted interrelations map.

FASSET’s 2022/2023 Financial Year was a year that brought stakeholder relations to the fore in many facets.
With some programmes, such as the bursary programme, restructured for internal facilitation, FASSET came
closer than ever to its stakeholders. With this reality in sight, we took the opportunity to gain insight in their
needs and concerns while also celebrating milestones. The stakeholder satisfaction survey highlighted gaps
that required careful attention in both the operations and delivery of programmes by the SETA. It is through
the survey that FASSET will be able to strategise with a closer focus on delivering on its mandate through
multifaceted interrelations.

Stakeholders relations became such a high priority that the FASSET Chief Executive Officer (CEO) was invited to
build platforms of her own to engage stakeholders, this included the CEO Roadshow, as well as the talktoCEO
mailbox. This extended further to building the capability to engage external stakeholders through the call centre
and internally through a more capable Human Resource team, allowing for team and knowledge building
activities.

With rural reach as a secondary theme, FASSET also embarked on programme launches to widen its reach,
especially among its beneficiaries who were also included in the celebrations. The launches worked as a means
for building awareness and inducting our stakeholders on who we are, what we are delivering and what our
plans are for the provinces, particularly rural ones.

The story to be told by FASSET in 2022/2023 is the necessity to be cognisant of the stakeholders connected to
and contributing towards the achievement of its targets and achieving high-impact outcomes. This story talks to
the following:

• Interrelatedness of FASSET stakeholders to the SETA programmes.
• The role of stakeholder satisfaction; externally and internally.
• Programme Launches.

• Rural reach and high impact.
• Information flow and keeping in touch with our stakeholders.
In this report FASSET will address the steps taken in getting to know its stakeholders, the work done in
solidifying these commitments and the plans to follow under the same umbrella.

Make the future count.
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