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FASSET | Annual Integrated Report 2022/23

2.5.1 Information and Communications The slow implementation of the ERP system was
Technology a setback that affected our ability to process and
manage invoices efficiently. We take full responsibility
for the delays and want to assure all FASSET
stakeholders that we are taking immediate action to
rectify the situation.

To address the issues with the ERP system and ensure
Thato Modise a seamless invoicing process going forward, we
Acting Chief Information engaged Microsoft services. This decision reflects our
Officer
commitment to providing a higher level of service and
reliability.
Information and Communication Technology improves We also acknowledge the performance constraints
FASSET’s operational efficiency, optimises costs, experienced with the Odoo MIS. The necessary steps
drives innovation and accelerates the delivery of are being taken to procure additional resources,
services. This unit provides long-term planning and ensuring optimal system performance and data
day-to-day support in respect of ICT-enabled delivery handling capabilities. Our team is working diligently
using ICT services and systems. to resolve these issues promptly and to minimise any
further disruptions to our stakeholders.
Reflections of the Financial Year 2022/23 As we move forward, we remain dedicated to
continuously improving our ICT resources, systems,
ICT internalised its operations minimising the use of and processes to better serve you. Our goal is to
external service providers where possible, and rather provide innovative and effective solutions that align
utilised the expertise of its own personnel in order with your needs and expectations.
to reduce cost and over-reliance on external service
providers. Once again, we extend our sincerest apologies
for any inconvenience caused. We value your
Internalised services included: partnership and trust, and we are committed to
learning from these challenges to deliver a more
1. Call Centre robust and efficient service experience.
2. Website and Intranet Please do not hesitate to reach out to our dedicated
3. Mass Mailer and SMS Service support team if you have any concerns or require
4. Risk Management System further assistance. We greatly appreciate your
5. Board Pack Solution understanding and continued support as we work
6. Odoo Management Information System (MIS) towards a more resilient and seamless service delivery
for the future.
7. Internet Connectivity
8. Microsoft Telephony Closing Remarks
9. Invoice Management Looking ahead, FASSET ICT remains committed to
10. Enterprise Resources Planning (ERP) steering planning and resources towards facilitating
11. Software Licensing seamless remote working and maximising operational
efficiency. The organisation’s long-term ICT SP
Challenges encountered throughout the internalisation includes progressively enhancing ICT resources,
process. systems, and solutions to drive innovation and
effectiveness in service delivery. By leveraging ICT
During the process of internalising our ICT operations capabilities, FASSET is poised to continue its growth
and optimising our systems, we faced some and better serve its stakeholders in the ever-evolving
unexpected challenges that led to system failures digital landscape.
and delays in service delivery. We deeply regret
any inconvenience caused to our stakeholders,
particularly with regards to the payment of invoices.
We understand that timely payments are crucial to
maintaining smooth business operations for all parties
involved.

Make the future count.
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